Search Results for keywords:"customer service satisfaction"

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Search Results: keywords:"customer service satisfaction"

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  • 2024-30541 — Request for Public Comment: 60 Day Notice for Extension of Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery: Indian Health Service Customer Service Satisfaction and Similar Surveys
    Type:Notice
    Citation:89 FR 104550
    Reading Time:about 5 minutes

    The Indian Health Service (IHS) is seeking public feedback on an existing information collection that gathers qualitative feedback about agency service delivery. The feedback helps improve customer service but does not produce statistically significant data. This document is a notice for extending the current approval for another three years, and the public has until February 21, 2025, to submit comments. The collected information will be used internally to enhance service quality and manage programs, but it will not influence policy decisions.

    Simple Explanation

    The Indian Health Service wants to hear from people about how good their service is, but they promise not to make big decisions based on these talks. They want to keep asking for feedback for a few more years to get better at helping people, but they also need to make sure everyone understands this is mostly just a way to help them improve quietly, not for making big rules.

  • 2025-03381 — Request for Public Comment: 30-Day Notice for Extension of Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery: Indian Health Service Customer Service Satisfaction and Similar Surveys
    Type:Notice
    Citation:90 FR 11051
    Reading Time:about 5 minutes

    The Indian Health Service (IHS), part of the Department of Health and Human Services, is requesting public comments on its plan to extend an information collection program. This program, identified by OMB Control Number 0917-0036, collects qualitative feedback on customer and stakeholder satisfaction to improve agency services. The notice invites feedback on various aspects, such as the necessity and burden of the information collection, and whether it enhances service quality. Comments are due by April 2, 2025, and the IHS ensures the collection is voluntary, low-cost, and does not involve sensitive questions.

    Simple Explanation

    The Indian Health Service is asking people to share their thoughts about how its services are working so they can make them better. They promise it’s an easy thing to do and won’t ask any personal questions, unless it's in special group settings, and they won’t keep your personal details.