Search Results for keywords:"customer satisfaction survey"

Found 3 results

Search Results: keywords:"customer satisfaction survey"

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  • 2024-29162 — Intent To Request Extension From OMB of One Current Public Collection of Information: Transportation Worker Identification Credential (TWIC®) Program
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    Type:Notice
    Citation:89 FR 100518
    Reading Time:about 5 minutes

    The Transportation Security Administration (TSA) has announced a request for public comments on an existing information collection for the Transportation Worker Identification Credential (TWIC®) Program. This program, done in collaboration with the U.S. Coast Guard, involves collecting biographic and biometric data to conduct security threat assessments required for access to secure maritime areas. The TSA is proposing an extension of this information collection and is reviewing feedback on the necessity, utility, and burden of the data collection process. Comments are invited until February 10, 2025, and further details can be found on https://www.reginfo.gov.

    Simple Explanation

    The government wants to check if everything about a special ID card for transport workers is done efficiently, so they ask people to tell them what they think about it. This ID helps workers get into safe areas at ports, and the government is seeing if this works well and if they can make any improvements.

  • 2021-03723 — Revision of Agency Information Collection Activity Under OMB Review: Transportation Worker Identification Credential (TWIC®) Program
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    Type:Notice
    Citation:86 FR 11323
    Reading Time:about 5 minutes

    The Transportation Security Administration (TSA) is revising its information collection activities related to the Transportation Worker Identification Credential (TWIC®) Program. This notice outlines efforts to streamline the process, including the introduction of online renewals and fee reductions for certain applicants, which aim to reduce both cost and time burdens on applicants. TSA collects biographic and biometric information to conduct security threat assessments (STAs) for TWIC applicants and holders. Comments on the proposed changes can be submitted by March 26, 2021, as part of their review under the Paperwork Reduction Act.

    Simple Explanation

    The people who make rules about security at airports and ports want to make it easier and cheaper for workers to get special ID cards by letting them renew online and pay less money. They also want to make sure the process is fair and safe for everyone.

  • 2025-00278 — Submission for OMB Review; Comment Request
    Type:Notice
    Citation:90 FR 1980
    Reading Time:about a minute or two

    The Department of Defense (DoD) has asked the Office of Management and Budget (OMB) to approve a request to collect survey information from customers of the Army and Air Force Exchange Service. The purpose of the survey is to understand customers' shopping experiences and gather their opinions on the goods and services offered, as well as the effectiveness of the Exchange's mobile app and online shopping. This feedback will help improve customer satisfaction and the overall Exchange operations. The survey is voluntary, and the information collected does not include personal identifying information. Comments on the proposed information collection are welcomed by February 10, 2025.

    Simple Explanation

    The Department of Defense wants to ask people who shop at the Army and Air Force stores what they think about the shops and their mobile app, to make shopping better. They promise not to ask for anything personal and want people to tell them what they think by February 10, 2025.