The Internal Revenue Service (IRS), under the Treasury Department, announced an open meeting of the Taxpayer Advocacy Panel's Toll-Free Phone Lines Project Committee. The meeting is scheduled for February 10, 2021, and aims to gather public feedback, ideas, and suggestions for improving customer service at the IRS. Interested members of the public can participate by making oral comments or submitting written statements, and must notify Rosalind Matherne in advance to attend. Additional information can be found by contacting the provided phone numbers or visiting the IRS improvement website.
Simple Explanation
The people who help everyone with tax questions on the phone are asking for ideas to do a better job. They are holding a meeting where anyone can say what they think or write it down for them.