The Social Security Administration (SSA) announced a new emergency information collection tool called the Security Authentication PIN (SAP) to strengthen security measures during phone interactions. This tool will help verify user identities for certain services like direct deposit changes and flagged claims, reducing fraud risk. The process involves generating a unique PIN through a mySocial Security account and sharing it with a technician when making requests over the phone. While mandatory under the emergency rule, people can still visit local offices to verify their identity in person if they prefer not to use the SAP system.
Simple Explanation
The government is making it safer to do certain things over the phone, like changing where your money goes, by giving you a special number called a PIN. If you’d rather not use the phone, you can still visit their office to talk to someone in person.