The Small Business Administration (SBA) is seeking comments on a proposed information collection to enhance customer experience as part of the OMB Circular A-11, Section 280 Implementation. The SBA aims to gather feedback on federal services to improve quality and transparency, and it plans to use customer input to raise government service standards to those of the private sector. Public comments on the necessity, accuracy, and burden of this data collection are welcomed until February 25, 2021. Participation in the feedback process is voluntary, low-cost, and non-controversial, targeting individuals and organizations who interact with these services.
Simple Explanation
The Small Business Administration wants to ask people and businesses how they can make their services better, like making them as good as ones from a store. They want to know if asking people these questions is helpful and not too much work, and they will only keep important information safe.