The National Institute of Standards and Technology (NIST) at the Department of Commerce is seeking public comments on a proposal for collecting information to improve their customer service. This request is part of the Paperwork Reduction Act of 1995 and aims to gather both quantitative and qualitative data on customer satisfaction with NIST's products and services. The information will be collected using various methods like surveys, focus groups, and online feedback, and participation is entirely voluntary. Comments should be sent by March 22, 2021, to allow for review before submission to the Office of Management and Budget (OMB).
Simple Explanation
The government wants to know how happy people are with their services, so they are asking for feedback by March 22, 2021. They promise it's okay if you don't want to share your name when telling them what you think.