The Office of Personnel Management (OPM) is planning to request approval from the Office of Management and Budget (OMB) for continuing to use their Customer Satisfaction Surveys, which help assess the performance of federal agencies. These surveys are crucial for collecting feedback from the public and are mostly conducted electronically. The aim is to improve agency services and gauge customer satisfaction by using standard and customized survey questions. The public is invited to comment on the necessity, burden estimate, and feedback collection methods of these surveys until April 26, 2021.
Simple Explanation
The government wants to check if people are happy with the services they get by asking lots of questions, kind of like a big questionnaire. They are inviting people to say what they think about this plan until April 26, 2021, but some people think they should explain more about why so many people's answers are needed and how they will use those answers to make things better.